Carl Joseph

1. Zendesk updates
2. Announcements
3. Announcing the data importer beta and a new way to import organization data

Hi Chad Susa (Gravity CX - Zendesk Partner). Thanks for picking that up!  The standard (non custom) fields can just be referred to by their field key (e.g. name, domain). That `organization_fields....

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• Carl Joseph
• Created September 25, 2023 02:19
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. AWS Event Bridge integration does not support chat events but documentation shows that

Hi Diego, Wanted to check in from earlier this year. I'll close this request now, but if you have any further questions, feel free to open up a new ticket. Kind regards,Carl 

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• Carl Joseph
• Created November 08, 2022 22:31
• 0 votes

1. Apps and integrations
2. ...
3. Extending Zendesk
4. Setting up the Zendesk Events Connector for Amazon EventBridge

Hi Derrick, Thanks for your question. That's not possible directly within Admin Center. You can however use the rules in EventBridge to filter out or include only the events you are interested in p...

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• Carl Joseph
• Created October 07, 2022 01:48
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. AWS Event Bridge integration does not support chat events but documentation shows that

Hi Diego.  Chat events are currently enabled on a case by case basis. I'll contact you privately to arrange this shortly. Kind Regards,Carl 

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• Carl Joseph
• Created April 04, 2022 05:17
• 0 votes