Erin O'Callaghan
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Last activity
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Activity overview
Latest activity by Erin O'Callaghan-
Erin O'Callaghan commented,
Hi Monica, the correct setting should be MIN. I've updated the screenshot so that it matches the instructions!
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Erin O'Callaghan commented,
If you use the beta dashboard builder, you now have the option to skip the email notification when sharing a dashboard. Clear the Send email notification checkbox to choose not to send an email. Se...
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Erin O'Callaghan commented,
If you use the beta dashboard builder, you now have the option to skip the email notification when sharing a dashboard. Clear the Send email notification checkbox to choose not to send an email. Se...
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Erin O'Callaghan commented,
Hi Nate Campoli, you can use a date filter to show only tickets solved in the last 30 days (while still excluding tickets closed by merge). After you follow the recipe above, do the following addit...
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Erin O'Callaghan commented,
Thanks for reporting this, Brandon! I've fixed the Understanding reports link now.
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Erin O'Callaghan commented,
Hi Rebecca Che, great question! You can achieve this with a constant trend line. To add one on your column chart, go to the Chart configuration menu > Trend line. Then select Constant and enter you...
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Erin O'Callaghan commented,
Amanda In that case, I'm not quite sure what's preventing the menu option from appearing! I'll open a support ticket on your behalf so we can look into this.
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Erin O'Callaghan commented,
Hi Amanda, the What If variables option appears in the menu only after you've added a calculated metric that includes a what-if variable in its formula. So if you create a what-if variable, use tha...
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Erin O'Callaghan commented,
We've added a new Explore recipe that helps you keep tabs on the number of tickets your organization has in each status: Creating KPIs for tickets by status
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Erin O'Callaghan created an article,
Creating views for automatically triaged tickets (Closed EAP)
Note: This article describes functionality that’s available only for select customers in the automated triage closed EAP. If you’re interested, you can join the...