Erin O'Callaghan
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Total activity367
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Last activity
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Activity overview
Latest activity by Erin O'Callaghan-
Erin O'Callaghan commented,
Hi Maxim Nason, you should be able to do this by creating a standard calculated attribute called Tickets created and solved within same month? with the following formula: IF [Ticket created - Year]...
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Erin O'Callaghan commented,
Hi Jake Warren, based on the numbers in your screenshot, it looks like a "value ascending" sort might already be applied on the Ticket Count column. Try clicking the header of that column once or t...
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Erin O'Callaghan commented,
Hi Joey Viera, yes there is! This recipe shows you how to build a report with multiple lines showing monthly data across different years: Solved tickets this year compared to last year. You can cha...
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Erin O'Callaghan commented,
Zendesk is removing Net Promoter Score (NPS) survey functionality on April 30, 2023. For more information, see Announcing the removal of Net Promoter Score (NPS).
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Erin O'Callaghan commented,
New EAP for Support: Macro suggestions Macros are a valuable tool that save agents time and help provide end users with consistent support. But knowing which maros to create is not always straight...
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Erin O'Callaghan created an article,
Dynamically adapting dashboard data based on viewer
Note: This article describes functionality that’s available only in the beta version of the Explore dashboard builder. When you create a dashboard, you m...
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Erin O'Callaghan commented,
We've added a new recipe for Guide that lets you report on the number of article views for help center categories (using a calculated attribute): Help center category views
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Erin O'Callaghan created an article,
Creating macros from macro suggestions (EAP)
Note: The macro suggestions feature is currently in an early access program (EAP). You can sign up for the EAP here. The EAP is free to participate in; however, this functionality will be part o...
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Erin O'Callaghan commented,
Hi Richard, yes, as long as you're capturing the Jira ID in a custom field, this is possible! To create the report, add the metric from the recipe above, and then add your custom field as an attrib...
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Erin O'Callaghan commented,
Hi Judy Correia, it sure is! I've updated this article with a new topic about how to update an existing scheduled delivery.