Erin O'Callaghan
-
Total activity70
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions33
Activity overview
Latest activity by Erin O'Callaghan-
Erin O'Callaghan created an article,
What's new in Zendesk: December 2021
Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Support Talk Guide Messaging and live chat Explore Admin...
-
Erin O'Callaghan commented,
Hi sphen and Puneet Misra, thanks for pointing this out! The article has been updated to state that you can use Chart configuration > Columns, just like sphen said. :)
-
Erin O'Callaghan created a post,
How do I sign up?
If you think the improved performance for large queries EAP can help your team, we'd love to have you try it out and give us feedback. Please note that while we can't guarantee that everyone can pa...
-
Erin O'Callaghan created a post,
How to give feedback (or report bugs)
Feedback during the EAP stage is very important for us. We want to hear what you have to say about the improved performance for large queries EAP, because ultimately we've created this feature for ...
-
Erin O'Callaghan created a post,
What is the improved performance for large queries EAP?
This Early Access Program (EAP) enables you to run larger, more complex Explore queries. What’s new? This EAP introduces two improvements: When exporting a query in CSV format, you’ll be able to c...
-
Erin O'Callaghan commented,
The Answer Bot tab has been renamed to Article Recommendations and moved to the new Zendesk Answer Bot dashboard. For more information, see Overview of the Zendesk Answer Bot dashboard.
-
Erin O'Callaghan commented,
We've added a new Explore recipe that helps you determine the effectiveness of your Answer Bot implementation by showing the number of tickets solved by the bot versus the number of tickets that re...
-
Erin O'Callaghan commented,
We've added another new Explore recipe about auditing individuals agents and ticket groups via randomly selected Support tickets: Auditing a random selection of tickets
-
Erin O'Callaghan commented,
We've added a couple of new Guide-related recipes that'll help you keep tabs on views in your help center: Reporting on article views for all languages Help center article views within 30 days of...
-
Erin O'Callaghan created an article,
Explore recipe: Help center article views within 30 days of creation
In this Explore recipe, you’ll learn how to create several different reports on article views in your knowledge base, including views within 30 days of article creation. You’ll also learn how to c...