Erin O'Callaghan
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Recent activity by Erin O'Callaghan-
Can I add inverted commas in the name of my calculated metrics or attributes?
Question Can I include quotation marks in the name of calculated metrics and attributes in Explore? Answer No, do not include quotation marks in the name of calculated metrics or attributes in Expl...
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Creating standard calculated metrics and attributes
What's my plan? Explore's built-in metrics and attributes give you great flexibility to create reports. However, every business is different, and eventually you might want to create repor...
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Creating macros from macro suggestions for admins
What's my plan? Attention: You must have the Advanced AI add-on to use the features described in this article. Macros are a valuable tool that save agents time and help provid...
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Resources for Zendesk Advanced AI
Getting the most out of Zendesk Advanced AI Join our customers who are saving around 45 seconds per ticket, as well as a 10% increase in agent productivity since leveraging Zendesk’s Advanced AI. ...
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Creating views for automatically triaged tickets
What's my plan? Attention: You must have the Advanced AI add-on to use the features described in this article. If you use intelligent triage, you can create views that take advantage of the in...
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About Zendesk Advanced AI
Zendesk Advanced AI is a set of features that expand on the AI offerings already built into the Zendesk Suite. It’s available as an add-on for Suite Professional and Enterprise plans, allowing...
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Intelligent triage resources
What's my plan? Attention: You must have the Advanced AI add-on to use the features described in this article. Intelligent triage uses artificial intelligence to enrich your tickets with intent a...
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Explore product limits
This article details the product limits that are in place for Explore. As more product limits are added to Explore, this article will continue to be updated. To ensure that ...
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Exporting data from Explore (Beta)
Note: The Explore data exporter is currently in an open beta. You can sign up for the beta here. You can export data from certain Explore datasets on a recurring or one-time basis. The exporte...
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Automatically triaging tickets based on intent, language, and sentiment
What's my plan? Attention: You must have the Advanced AI add-on to use the features described in this article. Intelligent triage uses artificial intelligence (AI) to enrich y...