Erin O'Callaghan
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Recent activity by Erin O'Callaghan-
New beta for Explore Data exporter This open beta introduces the Explore data exporter, which lets Enterprise customers export data from Explore datasets without any filters. This means you can eas...
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Hi Anderson, the SLAs dataset appears only if you have tickets with SLA policies applied.
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Hi Elizabeth Brown, thanks for bringing this up! The Team Publishing dataset is available only on Enterprise plans, but I've updated the recipe to include a version of the report that uses the Know...
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Bryan Haeussler This is a great point! I've added more information to the VALUE description in the Choosing metric aggregators article.
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Hi Bryan, I think there are two possible causes for the discrepancies you're seeing. The first is the date range of the dashboard. By default, the dashboard has a time filter for the last 30 days. ...
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Hi Sana Benefits, the Unassigned unreplied messaging tickets metric should actually have been titled Unreplied unsolved messaging tickets instead, so I've made that switch in the article above. Tha...
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Hi Thomas, I've updated the article to say "Suite Professional and above" to align with the header.
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New EAP for generative AI: Summarization and text enhancing Zendesk offers several AI-powered features that help agents be more productive while still providing a high level of customer service. Th...
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Hi Trust Payments Ltd., I did some testing, and it looks like the metrics in your screenshot should reflect any custom statuses whose category corresponds to the default statuses included in the me...
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Hi all, I just wanted to chime in and mention that you can use the Support - Tickets dataset to report on the following attributes: Ticket custom status name, Ticket custom status category, and Tic...