Salim Cheurfi
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Total activity63
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes2
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Subscriptions16
Activity overview
Latest activity by Salim Cheurfi-
Salim Cheurfi commented,
Je comprends, mais malheureusement, nous n’avons pas de visibilité sur la façon dont les serveurs Microsoft traitent les informations, de même pour le fonctionnement de leur Antispam. Sans avoir p...
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Salim Cheurfi commented,
Hi Noelle, Copying pasting images from different source like third party screenshot app can cause this issue, when you copy an image from your own environment from an app you have the authorizatio...
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Salim Cheurfi commented,
Bonjour Anne-Flore, Je suis navré, nous ne prenons pas en charge les listes de distribution, nous conseillons d’utiliser les services de messageries standard sans Alias ou routage particulier dû a ...
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Salim Cheurfi commented,
Bonjour Ingrid, En effet, le jeu de donnée "backlog history" est différent, il n'y a que l'agrégateur SUM. Plus d'information sur notre documentation : Analyse de votre historique des tickets non...
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Salim Cheurfi commented,
Hi Carol, There is no native way to disable the widget when the queue is too large, the logic instead would be to use a trigger that will let customers know to contact you later Recipe: Auto-reply...
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Salim Cheurfi created an article,
How can I see a list of users who are following a section or an article in Guide?
Question How can I see a list of users who are following a section or an article in Guide? Answer To retrieve a list of users that follow a section or article, use the content subscription API. L...
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Salim Cheurfi commented,
Bonjour Nathalie, Je vais ouvrir pour vous un ticket en interne afin que nous puissions voir ça ensemble via email. Cordialement.
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Salim Cheurfi commented,
Hi Naveen, It seems like you want to create a report showing the number of ticket updated by agents during the day, it will show you the number of tickets worked by agent. You can accomplish that...
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Salim Cheurfi commented,
Hi Rico, If I understood well, you want to send notifications only to CC's and not the main requester, unfortunately a notification send by trigger cannot target only the CC. Alternatively, you c...
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Salim Cheurfi commented,
Hi Raphael, Webhooks can be used in triggers to update tickets, but unfortunately it cannot be used to send a chat reply via support triggers. I would recommend instead creating a chat trigger to ...