Salim Cheurfi
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Total activity86
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Last activity
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Member since
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Activity overview
Latest activity by Salim Cheurfi-
Salim Cheurfi commented,
Hi, Draft mode should be activated by default for all channels that support public replies, except chat and messaging. Chat and messaging channels will get this feature between the 30th of may and ...
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Salim Cheurfi commented,
Hi Taylor, I am sorry, it is not possible to get Custom Objects from Sunco in Explore. We are working on Custom Objects Version 2 that will be connected with Explore, however, this feature is not ...
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Salim Cheurfi commented,
Hi Ian, Sorry for the delay, I would recommend checking the filters of your dashboard and comparing it with the reports that were added in order to see if they are linked to the right dataset. It ...
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Salim Cheurfi commented,
Bonjour Diane, Je suis navré, il n'est pas encore possible de modifier la couleur des textes sur le nouvel espace de travail via l'éditeur de macro, mais cette fonctionnalité est prévue ultérieure...
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Salim Cheurfi commented,
Bonjour Simon, C'est en effet possible, il suffit d'ajouter <br> dans votre code, par exemple ?tf_subject=Hello<br>World Il est nécessaire par contre que l'option de formatage en texte riche soit ...
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Salim Cheurfi commented,
Bonjour, En effet c'est possible, il suffit d'avoir le script implémenté seulement dans le code des pages sur lesquels vous souhaitez qu'il apparaisse et non juste avoir le script du widget dans l...
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Salim Cheurfi commented,
Hi Noel, I'm sorry the Live Chat Incremental Export API work only for live chat, I understand that you're impacted by the SLA limitation for messaging, but the good news is that a release was plan...
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Salim Cheurfi commented,
Hi Noel, The Live Chat Incremental Export APIs is only for live chats, and for any other channels where ticket are created in support, you will need to use the Core Incremental Export. More infor...
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Salim Cheurfi commented,
Hi Erman, I'm sorry, we are not able to advise on how to concat your formula better to escape the double quotes to adapt the hyperlink for Google sheets. What you are trying to achieve is tricky ...
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Salim Cheurfi commented,
Bonjour Pascaline, En effet, il n'est pas possible pour l'instant d'ajouter directement des champs ou des marqueurs à un ticket enfant depuis les actions d'une macro. Il est possible que cette fon...