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Andrew

  • Total activity
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Activity overview

Latest activity by Andrew
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    Andrew commented,

    Thanks Graeme. Are there any basic videos which show you how to create the queries within Explore as it all seems quite complicated?  

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    Andrew created a post,

    Reporting Metrics via Emails

    Hey All, I'm wondering if there is a way that I can get simple reporting metrics sent to me via email every week or month. Looking to have things like: - First Time Response - Majority of the issue...

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    Andrew created a post,

    User Self Resolution Request Notification

    Answered

    Hey All, End Users have the option of checking a small box which automatically closes a ticket when they want to close the ticket. Unfortunately agents dont recieve notifications about this closure...

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    Andrew commented,

    Hi Chris,  I want users to be able to send a new email to an email address which automatically triggers a 'New ticket creation' within Zendesk.   I'm not looking to setup auto responses to tickets.

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    Andrew created a post,

    Seperate Public Note reply and Work notes within a ticket

    Answered

    How can I seperate the Public Note section from Work Note section? I often find myself having to send public notes to users and also want to add worknotes before the ticket updates like Service Now...

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    Andrew created a post,

    Auto Generate ticket via email

    Hey All, Currently trying to find a rule which basically allows someone to send an email to a specific email address which automatically generates a ticket and auto reply with ticket information. W...

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    Andrew created a post,

    Custom Submit a Request Form

    Hey All, How can I create a pop out 'Submit A Request' form like this that opens once a user clicks 'Submit a request' and doesnt go to another page?