Steve Morrell
- Total activity 64
- Last activity
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Activity overview
Latest activity by Steve Morrell-
Steve Morrell commented,
Is it possible to hide the priority field so it isn't visible to end users in the helpcenter when they view their tickets? We make use of it to internally prioritize, but we don't use "Low" as we d...
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Steve Morrell commented,
Is it possible to use this to measure the time from when a ticket was created to when a certain tag was added? I'm looking for a way to track when the agent thinks that they submitted the correct r...
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Steve Morrell commented,
Hi Rob, As you say, the sign-in is not seamless. We'll probably get more responses from customers getting a direct mail. If I have to change a significant number of organizations to using the sign-...
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Steve Morrell commented,
What I have done is put in a switch on certain organizations where I have reason to believe that they are the source of bad reviews. This switch means that they get a link to a survey that they hav...
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Steve Morrell commented,
We have implemented this, and it is mostly working well. However, it seems that remove() is not supported on IE11, so users are seeing multiple forms for this. https://stackoverflow.com/questions/2...
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Steve Morrell commented,
I've been tinkering with this today. We have seen a drop in the last few months from 95% satisfaction to 70-80%, and had to have many awkward contacts with customers. I appreciate that the Zendesk ...
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Steve Morrell commented,
We have started to see a serious issue with CSAT. We are B2B and work with many big companies. Out satisfaction used to be 97%+ and we had so few bad reviews that we were able to follow up directly...
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Steve Morrell commented,
I'm trying to expand on this so I can see the month on month difference (e.g. March to Feb), but also the year on year (March 2018 to Match 2017). I can't figure out how to do monthly comparisons, ...
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Steve Morrell commented,
We have a new theme that we have been working on in the sandbox. It includes images in the assets. We have exported that theme, and imported it into production. It all works, and the assets are imp...
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Steve Morrell commented,
We use triggers on ticket creation to assign tickets to certain groups. Some agents are only in certain groups, so they only see the tickets that they can take. After that, it's a case of grabbing ...