Amisha Sharma

Official comment

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Composer Resize Saving

Hello all, Thanks for providing feedback. We're starting our work on this feature request: Persist the composer resize preference across all tickets. I'll be sure to update here once we release thi...

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• Amisha Sharma
• Created February 28, 2023 19:32
• 0 votes

Official comment

1. Community
2. Feedback - Ticketing System (Support)
3. New agent workspace, save reply re-sizing

Hello all, Thanks for providing feedback. We're starting our work on this feature request: Persist the composer resize preference across all tickets. I'll be sure to update here once we release thi...

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• Amisha Sharma
• Created February 28, 2023 19:30
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Thanks for the feedback! Glad to know it is working better now. :)

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• Amisha Sharma
• Created February 21, 2023 20:56
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Hello everyone! Thanks for your engagement on this post. We're excited to announce that we've recently released a fix for the issue where line breaks were not respected when copying plaintext and p...

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• Amisha Sharma
• Created February 16, 2023 16:55
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Left parentheses not typing

Thanks for the additional information. Can you please raise a ticket with our support@zendesk.com team? Thanks!

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• Amisha Sharma
• Created February 08, 2023 18:28
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Left parentheses not typing

Hello Al Emick - Thanks for providing feedback. Can you please share the browser you're using and if you're experiencing this issue on Mac or Windows? Thanks!

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• Amisha Sharma
• Created February 08, 2023 18:13
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hey Dave Rooney - If you turn off the draft carry over setting, nothing would change for you, you'll be able to let each channel treat its own draft. If you turn on the setting, you will be able to...

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• Amisha Sharma
• Created February 02, 2023 21:54
• 0 votes

Official comment

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hello Everyone, We're currently actively working on exploring the best solution for this pain point and have prioritized working on this start of Q2. We're here to collect some more feedback from y...

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• Amisha Sharma
• Created February 02, 2023 01:20
• 0 votes

Official comment

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issue

Please continue discussing the desired composer position issue here: https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace   Thanks!

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• Amisha Sharma
• Created January 30, 2023 22:16
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Your new design is absolutely terrible and dysfunctional, please allow option to switch back.

Please continue discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace Thanks!

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• Amisha Sharma
• Created January 30, 2023 22:15
• -1 votes