Amisha Sharma

1. Agent guide
2. Ticket basics
3. Writing drafts of public replies in tickets

Hello Anton Maslov - You're correct! If you change macros to add comment as public and if agent has "draft mode = on", the macro should be applied to the public composer with draft mode on. I'd enc...

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• Amisha Sharma
• Created May 18, 2023 17:55
• 0 votes

1. Agent guide
2. Ticket basics
3. Writing drafts of public replies in tickets

Hey Matthew Davis, This is the first post for this release. It's Zendesk's standard procedure not to pre-announce changes like this, unless they require advanced preparation from the customer's sta...

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• Amisha Sharma
• Created May 16, 2023 22:10
• -2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Draft mode in composer - We want your feedback :)

Hey Priyanka Vallabh - This feature is currently rolling out. It will be available on your account sometime between today and end of this week :)

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• Amisha Sharma
• Created May 16, 2023 21:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hello everyone, we're excited to announce the release of draft mode in the composer to solve the pain point discussed in this thread. Please provide your feedback here: https://support.zendesk.com/...

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• Amisha Sharma
• Created May 16, 2023 20:57
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

Hello Everyone, We're currently actively working on exploring the best solution for this pain point and have prioritized working on this start of Q2. We're here to collect some more feedback from y...

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• Amisha Sharma
• Edited May 16, 2023 20:56
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. New agent workspace, save reply re-sizing

Hello everyone! We're very excited to announce that we are rolling out composer resize persistence starting today. Please share your feedback here: https://support.zendesk.com/hc/en-us/community/po...

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• Amisha Sharma
• Created May 16, 2023 17:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. New agent workspace, save reply re-sizing

Hello all, Thanks for providing feedback. We're starting our work on this feature request: Persist the composer resize preference across all tickets. I'll be sure to update here once we release thi...

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• Amisha Sharma
• Edited May 16, 2023 17:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Additional Text Align Options in Agent replies (Centre/right align)

Hello everyone,  I spoke too soon previously. We had planned to work on this last year, but this project got deprioritized due to some higher impact projects coming to our radar. Unfortunately, we ...

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• Amisha Sharma
• Created April 17, 2023 15:38
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Forcefully upgraded to Agent Workspace

Hey folks! We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable. It’ll be an open d...

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• Amisha Sharma
• Created April 12, 2023 20:35
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Forcefully upgraded to Agent Workspace

Hello Jysk,Thanks for providing feedback on the comment order of tickets in Agent Workspace. The reason we decided to go with a different layout in Agent Workspace is because we wanted to provide a...

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• Amisha Sharma
• Edited April 12, 2023 20:35
• -3 votes