Amisha Sharma
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Total activity427
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Last activity
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Followed by8 users
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Posts
Recent activity by Amisha Sharma-
Draft mode in composer - We want your feedback :)
Draft mode in composer is now available on Agent Workspace. Now, instead of composing messages as internal notes then copying them over to public replies, you can write a draft first in the public...
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Announcing Composer resize persistence - We need your feedback :)
Rollout start: May 16, 2023Rollout end: May 19, 2023 The new composer resize capability is now available on Agent Workspace. What’s changing? With this release, when you resize the composer in a t...
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Announcing Macros keyboard shortcut - We need your feedback :)
Hello everyone, Macros keyboard shortcut is now available on Agent Workspace starting October 17, 2022. We will conclude the rollout on October 28, 2022. We would love to hear from you. Please let ...
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Color Text - We want your feedback!
The Zendesk Agent Workspace now supports colored text in ticket comments. You can add colors to existing text or copy colored text from other sources. For more information about the rollout for th...
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Announcing redesigned @mentions in composer - We need your feedback :)
Hello everyone, A redesigned @mentions feature is now available on Agent Workspace starting October 10, 2022. We will conclude this rollout on October 18, 2022. We would love to hear from you. Plea...
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Need feedback on the release of a Markdown enhancement in Agent Workspace
We heard you! We have heard several complaints on the Markdown support we currently offer in Agent Workspace. We’re bringing you one of the fixes you requested.. There have been complaints that whe...
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Need feedback on the release of "Open at the top of the latest message" in Agent Workspace
We heard you! We have several complaints in community posts that it is difficult to read emails since we moved the composer to the bottom of the ticket conversation. Reading a long message required...
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Inline Macros - We want your feedback!
Hello everyone! Thank you for sharing your feedback about inline macros - we heard you! We’re excited to announce that now you will be able to insert macros where your text cursor is in Zendesk Ag...
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Simplified hyperlinks - We want your feedback!
Hello everyone! We’re excited to announce that we have released an easier way to create hyperlinks in Zendesk Agent Workspace. Pasting the url on highlighted text will automatically convert the hi...