Chika Chima
Malware Scanning Service(MSS)
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Total activity73
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Chika Chima-
Chika Chima commented,
Hi Filippo Bacci Thank you for reaching out with your question. While Zendesk’s malware scanning service does scan all file types, the nature of malware scanning makes it difficult for scanning eng...
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Chika Chima commented,
Hi everyone, As always, thank you for the feedback. We certainly understand this feature request significance to our customers. While we cannot commit to a date or planned release of this feature, ...
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Chika Chima commented,
Hi Prabu P thanks for your responses. And apologies, I did not realize there was a ticket created for you. Ill work with Advocacy to help answer these questions that I do not now as of now, but fo...
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Chika Chima commented,
Hi Prabu P! I am interested in digging more into your question and feature request. Do you often find that you're running out of storage space? Would it be useful to have different storage rules fo...
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Chika Chima commented,
Hi Alan Mark Unfortunately we cannot disable this feature, but I want to work with you to understand more on what you are seeing in regards to attachments and the malware scanning verdicts UI. I c...
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Chika Chima commented,
Hi Hussain thanks for reaching out! We understand how important security is to our customers and to Zendesk. Although, we cannot share what party we have partnered with to give you the malware scan...
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Chika Chima commented,
Hi Boyoon Thank you for reaching out and providing feedback. I would love to understand more about your use case! I am curious to understand what is the difference between the signed in vs non sig...
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Chika Chima commented,
Hello everyone thank you for your feedback and comments! In Support today; we do have private attachments as current feature in Support that helps with securing access to a file. Unfortunately thi...
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Chika Chima commented,
Hi Valeriia P. I would love to learn more about your use case. Can you help me understand your ideal workflow for what type of attachments should be allowed by your agents and end users to be uploa...
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Chika Chima commented,
Hi José Sousa ! Thank you for your explanation and use case. What would be the ideal minimum and max attachment size for your customers to upload? And what would be the min and max for your agent...