Chika Chima

1. Community
2. Zendesk Suite Q&A
3. I want to delete all the attachments in the tickets for specific period of time (eg: 2021 year). is it possible?

Hi Prabu P thanks for your responses. And apologies,  I did not realize there was a ticket created for you. Ill work with Advocacy to help answer these questions that I do not now as of now, but fo...

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• Chika Chima
• Created September 29, 2023 14:34
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. I want to delete all the attachments in the tickets for specific period of time (eg: 2021 year). is it possible?

Hi Prabu P! I am interested in digging more into your question and feature request. Do you often find that you're running out of storage space? Would it be useful to have different storage rules fo...

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• Chika Chima
• Created September 28, 2023 23:01
• 0 votes

1. Support
2. ...
3. Attachments and CCs
4. Are incoming ticket attachments scanned for viruses?

Hi Alan Mark Unfortunately we cannot disable this feature, but I want to work with you to understand more on what you are seeing in regards to attachments and the malware scanning verdicts UI.  I c...

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• Chika Chima
• Created September 25, 2023 20:43
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Malware Scanning - We Want Your Feedback!

Hi Hussain thanks for reaching out! We understand how important security is to our customers and to Zendesk. Although, we cannot share what party we have partnered with to give you the malware scan...

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• Chika Chima
• Created September 05, 2023 16:14
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Limit the File Attachment Size of a Ticket through the Web Form

Hi Boyoon Thank you for reaching out and providing feedback. I would love to understand more about your use case!  I am curious to understand what is the difference between the signed in vs non sig...

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• Chika Chima
• Created August 14, 2023 19:31
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Secure attachments per ticket

Hello everyone thank you for your feedback and comments! In Support today; we do have private attachments as current feature in Support that helps with securing access to a file.  Unfortunately thi...

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• Chika Chima
• Edited August 10, 2023 14:20
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Tickets: Restricting attachments by file types

Hi Valeriia Popovych I would love to learn more about your use case. Can you help me understand your ideal workflow for what type of attachments should be allowed by your agents and end users to be...

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• Chika Chima
• Created July 18, 2023 18:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Possibility to limit/define the size of ticket attachments

Hi José Sousa !   Thank you for your explanation and use case. What would be the ideal minimum and max attachment size for your customers to upload? And what would be the min and max for your agent...

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• Chika Chima
• Created July 18, 2023 18:36
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Possibility to limit/define the size of ticket attachments

Hi José Sousa! I would love to learn more about your use case. Can you help me understand your ideal workflow for how ticket attachments should be customizable by user and agents? Why is this impor...

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• Chika Chima
• Created July 13, 2023 17:03
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Attachment End User

Hi Meike Kipphan! Thanks for reaching out. I am curious to understand more on your ask and the purpose behind it? May you explain. Thanks!

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• Chika Chima
• Created May 09, 2023 22:47
• 0 votes