Chika Chima

1. Community
2. Zendesk Suite Q&A
3. Attachment End User

Hi Meike Kipphan! Thanks for reaching out. I am curious to understand more on your ask and the purpose behind it? May you explain. Thanks!

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• Chika Chima
• Created May 09, 2023 22:47
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the malware scanning feature

Hi Liam Devine! Thanks for your feedback! We are in discovery to see how we can add automation/triggers on potential malicious file attachments on Support Tickets. Thanks!

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• Chika Chima
• Created March 13, 2023 16:11
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Attachments on Organizations

Hi Erik Bailey Carly Adams and for those who are interested. Would you be up for having a meeting with me to discuss your use cases and what workflow you have in mind? Thanks!

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• Chika Chima
• Created March 07, 2023 01:12
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Malware Scanning - We Want Your Feedback!

Hi Tyrell Trainor you can try sending the EICAR file by itself, not compressed as a .zip file.  Please again note that generally no scanners are 100% accurate and there are no guarantees of identif...

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• Chika Chima
• Created March 01, 2023 16:16
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. How do I provide feedback for the Malware Scanning?

Hi Tyrell Trainor Unfortunately, there is no reporting on these scan results, but have been looking into how we can incorporate trigger automations to the attachments that have been deemed as malic...

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• Chika Chima
• Created February 23, 2023 17:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. How do I provide feedback for the Malware Scanning?

HI Kev Xlr, Thanks for your feedback. I understand your concern and I have documented this use case for the future planning. Thanks!

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• Chika Chima
• Created February 23, 2023 17:23
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. One click to download all the attchments

Hi Amy Chen, Thanks for your feedback and request. Can you further explain your use case on attachment preview and one-click-to-download? How would you be using this possible features? On which zen...

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• Chika Chima
• Created January 10, 2023 18:22
• 0 votes

1. Community
2. Feedback - Admin Center
3. Support - Ability to break attachment link in an outbound ticket update email

Jackson Vukovic - ADM Sure thing! I will private message you and set up a time to talk with me and possibly other PMs

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• Chika Chima
• Created November 17, 2022 17:50
• 0 votes

1. Community
2. Feedback - Admin Center
3. Support - Ability to break attachment link in an outbound ticket update email

Hi Jackson Vukovic - ADM Thanks for taking the time to writing out your use case! This was interesting to read and have documented this potential use case and feature. I would like to circle back w...

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• Chika Chima
• Created November 14, 2022 18:44
• 0 votes

1. Support
2. ...
3. Attachments and CCs
4. Are incoming ticket attachments scanned for viruses?

Hello! As promised here is a calendly link to sign up to hear more about your feedback on the new malware scanning feature!

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• Chika Chima
• Created August 03, 2022 22:38
• 0 votes