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Joined Nov 30, 2021
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Last activity Feb 21, 2025
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Latest activity by Megan Covens
Megan Covens commented,
Hi Anton,
Unfortunately progress has been paused on a headless option for the Zendesk Web Widget and Mobile SDKs in order to focus on other priorities. I'll make sure that this post is updated to reflect the current state.
View comment · Edited Feb 21, 2025 · Megan Covens
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Megan Covens created an article,
Announced on | Rollout on |
December 5, 2024 | December 5, 2024 |
Zendesk is excited to announce the introduction of private attachments for messaging for all new customers as of December 5, 2024.
This announcement answers the following questions:
Until now, attachments in messaging conversations have been public, which meant they were accessible by anyone associated with the Zendesk account. With this update, agents and end users can attach files that can only be accessed in the current conversation. End users must authenticate themselves to prove they have permission to view it.
Zendesk recognizes that many customers need to share files that are only visible to those authenticated to view them. Because this change may require some upgrades and code changes by account admins, this feature is only being rolled out on new accounts created on or after December 5, 2024. In early 2025, we will introduce settings in Admin Center to allow admins to configure attachment settings.
No immediate action is required. To use private attachments, follow the guidelines in About private attachments in messaging. If your account was created before December 5, 2024, and you would like to use private attachments, contact Zendesk Customer Support.
Edited Dec 05, 2024 · Megan Covens
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Megan Covens commented,
Hi Stefano,
If you have purchased either the MAU or Notification add-ons, you'll be able to see your usage in Admin Center. You'll find it at: Account -> Usage -> Conversations. If you haven't purchased the add-ons feel free to reach out to your rep or open a ticket and we'll be able to provide it to you.
View comment · Posted Dec 22, 2023 · Megan Covens
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Megan Covens commented,
Hello Ahmed Zaid
Customers can now view their Sunshine Conversations logs in Admin Center within their Integration Logs. These can be found under Apps and Integrations -> Integrations -> Logs
Hope this helps!
View comment · Posted Aug 23, 2023 · Megan Covens
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Megan Covens created an article,
Edited Dec 27, 2021 · Megan Covens
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Megan Covens created an article,
New
[Messaging] Accounts using Email and Messaging can now sign up for Omnichannel Routing EAP. With this, email and messaging tickets will be assigned to agents based on priority, group, agent’s status (for messaging), and capacity, helping reduce response time and increase agent efficiency. Learn more
New:
Edited Dec 20, 2021 · Megan Covens
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Megan Covens created an article,
Pipedrive (Support)
Pipedrive is a powerful sales CRM and pipeline management software. Zendesk offers a ticketing system designed to help companies track, prioritize and solve customer support interactions. Integrating between the two helps sales and support reps see the bigger picture and improve their customer communication. Using the Pipedrive integration, reps can access Pipedrive customers’ information from Zendesk and vice versa, thereby eliminating the need to switch between apps and promoting both a speedy resolution and a better sales workflow.
Fixed
Edited Feb 07, 2022 · Megan Covens
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Megan Covens created an article,
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New
Edited Dec 07, 2021 · Megan Covens
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