Joe

Total activity

5
Last activity

September 05, 2022 23:54
Member since

October 26, 2021 14:02
Following

1 user
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0
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2

Activity overview

Latest activity by Joe

Joe commented, September 05, 2022 23:54
Hi Carmel,In regards to tracking between shared time and FRT.I think you could: Create a trigger that has condition of: "Channel is Ticket Sharing" which adds a tag (shared_ticket or what ever you ...
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- Joe
- Created September 05, 2022 23:54
- 0 votes
Joe commented, February 08, 2022 18:15
Hi Kimber, After review in our test account it does look like adding brackets has any negative effect on search.This format of "[Keyword] Product" is okay to use if you would like to help Titles of...
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- Joe
- Created February 08, 2022 18:15
- 1 vote
Joe commented, October 29, 2021 19:32
Hello Andrew, Requesters can view the name of the agent, but agents can set an Alias:https://support.zendesk.com/hc/en-us/articles/4408893352986-Adding-a-team-member-aliasThis will change what clie...
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- Joe
- Created October 29, 2021 19:32
- 1 vote

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