Joe
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Last activity
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Activity overview
Latest activity by Joe-
Joe created an article,
Service Incident - February 29th, 2024 - Merge Organizations (beta) disabled
SUMMARY 00:53 UTC | 17:53 PT We are happy to report that the issue with closed ticket updates is now resolved. In addition, we have re-enabled the merge organization (beta) feature earlier today. W...
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Joe created an article,
Service Incident - February 26th, 2024
SUMMARY 22:26 UTC | 14:26 PT We're happy to report that the issue is now fully resolved. Please let us know if you continue to experience issues. 21:10 UTC | 13:10 PT We are now seeing recovery an...
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Joe created an article,
Service Incident - January 8, 2024 - Support | Pods 13 & 20 - Latency and delays
SUMMARY On January 8, 2024 from 17:38 to 17:56 UTC, Support customers on Pods 13 and 20 may have experienced latency, delays, and green screen errors when attempting to load Support and/or tickets....
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Joe created an article,
Salesforce errors: Unable to update PushTopic and Unable to read PushTopic
Issue symptoms While attempting to sync data with the Zendesk for Salesforce integration, I’m seeing one of these error messages: Unable to update PushTopic or Unable to read PushTopic. Resolution...
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Joe created an article,
Service Incident - November 29, 2023 - Support | Multiple Pods - Customer Context Panel and Adding CCs issues
SUMMARY On November 29, 2023 from 21:16 UTC to 22:24 UTC, Zendesk Support customers across multiple pods experienced issues with the Customer Context Panel displaying the “No users found” error, ...
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Joe created an article,
Service Incident - October 20, 2023 - Support | Multiple Pods - Bulk Ticket Update API jobs silently failing when attempting to close tickets
SUMMARY On October 20, 2023 from 17:08 UTC to 21:31 UTC, customers may have experienced failed bulk update API calls to the update_many endpoints that returned successful responses. Timeline 21:4...
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Joe created an article,
Service Incident - October 18, 2023 - Sunshine Conversations | All Pods - Latency and errors
SUMMARY On October 18, 2023 from 15:17 UTC to 16:33 UTC, Sunshine Conversations customers across all Pods experienced delays sending and receiving messages, as well as some 5xx level errors. The is...
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Joe commented,
Hello,Our SFDC sync integration works:Accounts --> OrgsContacts --> UsersSo yes your Personal Accounts will sync as Orgs not users.You could have a workflow in SFDC that also makes them as Contacts...
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Joe commented,
Hi Carmel,In regards to tracking between shared time and FRT.I think you could: Create a trigger that has condition of: "Channel is Ticket Sharing" which adds a tag (shared_ticket or what ever you ...
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Joe commented,
Hi Kimber, After review in our test account it does look like adding brackets has any negative effect on search.This format of "[Keyword] Product" is okay to use if you would like to help Titles of...