Joe

1. Support
2. ...
3. Tickets
4. Sharing tickets with other Support accounts

Hi Carmel,In regards to tracking between shared time and FRT.I think you could: Create a trigger that has condition of: "Channel is Ticket Sharing" which adds a tag (shared_ticket or what ever you ...

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• Joe
• Created September 05, 2022 23:54
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Using brackets or parentheses in article titles

Hi Kimber, After review in our test account it does look like adding brackets has any negative effect on search.This format of "[Keyword] Product" is okay to use if you would like to help Titles of...

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• Joe
• Created February 08, 2022 18:15
• 1 vote

1. Guide
2. ...
3. End-user guide for Help Center
4. Submitting and tracking requests in the help center Customer Portal

Hello Andrew, Requesters can view the name of the agent, but agents can set an Alias:https://support.zendesk.com/hc/en-us/articles/4408893352986-Adding-a-team-member-aliasThis will change what clie...

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• Joe
• Created October 29, 2021 19:32
• 1 vote