Joe
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Recent activity by Joe-
Hello,Our SFDC sync integration works:Accounts --> OrgsContacts --> UsersSo yes your Personal Accounts will sync as Orgs not users.You could have a workflow in SFDC that also makes them as Contacts...
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Hi Carmel,In regards to tracking between shared time and FRT.I think you could: Create a trigger that has condition of: "Channel is Ticket Sharing" which adds a tag (shared_ticket or what ever you ...
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Hi Kimber, After review in our test account it does look like adding brackets has any negative effect on search.This format of "[Keyword] Product" is okay to use if you would like to help Titles of...
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Hello Andrew, Requesters can view the name of the agent, but agents can set an Alias:https://support.zendesk.com/hc/en-us/articles/4408893352986-Adding-a-team-member-aliasThis will change what clie...