Sandro Olivieri Admin
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Last activity
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Activity overview
Latest activity by Sandro Olivieri Admin-
Sandro Olivieri Admin commented,
Hi, the new Messaging Web Widget doesn't track the "Submitted from" in the ticket.Is there a way to add the page url submitted from in the zendesk ticket?Can I do this using SunCo web messenger?Tha...
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Sandro Olivieri Admin commented,
Hi, Zendesk published an interesting article about the First Contact Resolution (FCR). How can I evaluate it in Zendesk Explore? Thanks! Sandro
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Sandro Olivieri Admin commented,
Hi, if a ticket automatically set Closed on the shared ticket (receiving side), when a new comment is added on the ticket (sender side), the ticket on the receiving side isn't updated because close...
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Sandro Olivieri Admin commented,
I have the same issue, any news?Thanks.
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Sandro Olivieri Admin created a post,
How to use display_info field in Channel Framework
I can't find how to use the display_info field in the Channel Framework.Are there default object_info types and data that can be used in the standard zendesk UI?For example, can I use the object_in...
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Sandro Olivieri Admin commented,
I have the same problem: ZAFClient.Init() always gets the last ticket opened.I'm developing a ticket sidebar app and when I navigate on another ticket tab, the client inizialization gets always the...