Travis Sewilo
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Total activity15
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes1
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Activity overview
Latest activity by Travis Sewilo-
Travis Sewilo created an article,
Service Incident - November 9, 2023 - Explore | US Region - Data refresh delays for historic datasets
SUMMARY Between November 9, 2023 from 3:00 AM UTC to November 10, 2023 10:00 AM UTC, Explore customers within US Region (multiple Pods) experienced data refresh delays for historic datasets. Time...
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Travis Sewilo created an article,
Service Incident - November 7, 2023 - Support | Multiple Pods - Access issues to Support product
SUMMARY On November 7, 2023 from 09:56 UTC to 10:07 UTC, Zendesk Support customers on Pods 15, 18, 23, and 26 experienced errors and blank screens when logging into the product. Customers who wer...
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Travis Sewilo created an article,
Service Incident - September 18, 2023 - Support | Multiple Pods - Blank screen and access errors
SUMMARY On September 18, 2023 from 17:55 UTC to 18:50 UTC, customers across multiple Pods experienced blank screens and errors when trying to load Zendesk Support. Timeline 18:32 UTC | 11:32 PTW...
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Travis Sewilo created an article,
Service Incident - May 24, 2023 - Support | Pod 20 - Webhook and trigger latency
SUMMARY On May 24, 2023 from 16:29 UTC to 22:23 UTC, some Zendesk Support customers on Pod 20 experienced delays or failures with triggers and webhooks firing in an untimely manner. Timeline 18:54 ...
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Travis Sewilo created an article,
Service Incident - May 23, 2023 - Support | All pods - EJD Job Dispatcher stops working (webhooks)
SUMMARY On May 23, 2023 from 15:03 UTC to 18:39 UTC, Zendesk Support customers on all pods may have experienced delays and failures with webhooks. Timeline 17:48 UTC | 10:48 PTWe are investigatin...
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Travis Sewilo created an article,
Service Incident - March 6, 2023 - Support, Chat & Talk | Pod 13 - Connectivity Issues
SUMMARY On March 6, 2023 from 16:19 UTC to 16:34 UTC , Support customers experienced 5xx errors and Talk and Chat customers experienced disconnections. Some customers were unable to pull up ticket...
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Travis Sewilo commented,
Hello, Juli! I've gone ahead and created a support ticket for us to look at this directly with you to make sure we can better assist. (: