Drew Frey

1. Community
2. Zendesk Suite Q&A
3. Unable to Connect with Account Executive

Hey there, I'm going to create a separate ticket on your behalf so our specialist can dig into this with you and work with the proper teams to get taken care of.  You'll receive an email shortly st...

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• Drew Frey
• Created November 21, 2023 20:49
• 1 vote

1. Support
2. ...
3. Ticket customization
4. Importing and exporting values for ticket fields

Sure thing, Jameela! I just added it here. 

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• Drew Frey
• Created April 27, 2023 21:28
• 1 vote

1. Community
2. Announcements & Events
3. Registered for Zendesk Community Day 2021? Introduce yourself!

Hey everyone, it appears that there might have been an issue with one of the reminder emails this morning. If you're experiencing problems, please email: support@experiencewelcome.com  They will he...

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• Drew Frey
• Created November 10, 2021 17:27
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Guide/HelpCenter - Copy Articles between instances of zendesk and multiple brands

Hi Marisol, will this link work instead? https://support.zendesk.com/hc/en-us/community/posts/4410198255386/comments/5406600740634 

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• Drew Frey
• Created May 25, 2023 19:17
• 0 votes

1. Community
2. User Groups
3. Admin User Group March 2023 Meetup recap - Exploring Explore

Hey Jon Heath,  Thanks so much for waiting.  Here's a link to the video recording! Hope to see you at the next event! 

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• Drew Frey
• Created May 05, 2023 16:43
• 0 votes

1. Community
2. Announcements & Events
3. New User Group: SMB - First meetup Friday, May 5

Really excited about this too! Going to be a great event tomorrow. 

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• Drew Frey
• Created May 04, 2023 21:44
• 0 votes

1. Community
2. User Groups
3. Admin User Group March 2023 Meetup recap - Exploring Explore

Hi Jon,  Let me coordinate with Michael. We'll need to edit quickly and upload to Youtube. We'll get it uploaded asap!  

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• Drew Frey
• Created April 26, 2023 20:32
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Auto Detect Specific File Types and Route?

[The moderation team removed a link in the comment above based on our Community Guidelines]

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• Drew Frey
• Created March 16, 2023 15:47
• 0 votes

1. Guide
2. ...
3. Setting up Gather community forums
4. Best practices: Six things to think about before setting up a community

Hey Micah B!  Happy to share info on all things, User Groups. You can visit our User Group site to find out more. If you're interested in joining a group, suggesting a chapter, or applying to becom...

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• Drew Frey
• Created March 09, 2023 22:12
• 0 votes

1. Community
2. Announcements & Events
3. Zendesk Admins User Group February meetup 2/22

Hey Nikki,  I think we've got everything taken care of on our end. You should have received the confirmation email, sent to your '.com' address. Also, I've deleted the '.co' from the system as well...

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• Drew Frey
• Created February 27, 2023 21:57
• 0 votes