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PJ

Joined Dec 21, 2021

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Last activity Nov 28, 2023

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ACTIVITY OVERVIEW

Latest activity by PJ

PJ commented,

CommentTicket customization
Hello,

The live conversation translation feature doesn't work on tickets via the Mobile SDK channel. You can refer to the article Understanding and Activating Live Conversation Translation for more information about this.
 
Live conversation translation gives agents the option to automatically translate incoming messages (coming from the end user) and outgoing messages (going to the end user) in the Zendesk Agent Workspace. It works in live conversations from the following channels:
  • Live chat
  • Social channels
  • Sunshine Conversations channel
  • Zendesk messaging




     

View comment · Posted Nov 28, 2023 · PJ

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PJ commented,

Community comment Discussion - Tips and best practices from the community
Hi John,
 
Great question! If you are referring to custom dropdown field values, you may try the below placeholder as stated in the article Using placeholders for custom fields.
 
"{{ticket.ticket_field_option_title_}}"

Best,

PJ

View comment · Edited Nov 28, 2023 · PJ

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PJ commented,

Community comment Discussion - Tips and best practices from the community
Hi John,

Great question! If you are referring to custom dropdown field values, you may try the below placeholder as stated in the article Using placeholders for custom fields.

Best,

PJ

 

View comment · Edited Nov 28, 2023 · PJ

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