Ben Davidson

Hello!

Apologies if this info is already available somewhere, I couldn't seem to find it.

We have a custom field which uses a drop down menu, and of course in the custom field definition there is a unique tag associated with each full text option that is seen in the UI. When getting ticket search results that field is referenced by it's id and the value is the associated tag. All fine and dandy so far.

For one of my use cases, I need to look up the actual full text that's shown in the ticket dropdown UI, and in fact do not even want/need any tickets returned. I simply want to query the tag, or perhaps the custom field id and the tag (which I already have from a previous ticket search query), and get the full associated text returned.

Perhaps it's another part of the API altogether?

Thank you!