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Kirthi itagihal
Joined Dec 27, 2021
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Last activity May 11, 2022
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Latest activity by Kirthi itagihal
Kirthi itagihal created a post,
1. Created Webhook with Get call ,Response Body as result
"results": [
{
"id": 1505865345961,
"url": "https://{SUBDOMAIN}/api/v2/users/{USERID}.json",
"name": "Name here"}]
2. Created Webhook with PUT call, able to use this webhook in trigger by giving JSON Body to update require fields.
{"ticket":{"custom_fields":[
{"id":4412729343881,"value":"{{webhookResponse.body.results.id}}"}]}}
Usecase : Not able to use this response body in Triggers /Automations
Posted May 11, 2022 · Kirthi itagihal
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Kirthi itagihal created a post,
need to map user fields with ticket fields.( Copy user field values to ticket fields automatically)
Usecase: User fields will frequently updated ,so we cant manually copy from user fields and paste it in ticket fields
Posted Dec 28, 2021 · Kirthi itagihal
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Kirthi itagihal created a post,
need to map user fields with ticket fields.( Copy user field values to ticket fields automatically)
Usecase: User fields will frequently updated ,so we cant manually copy from user fields and paste it in ticket fields
Hope will achieve it soon
Posted Dec 27, 2021 · Kirthi itagihal
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