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Jeff Kramp

Joined Feb 22, 2024

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Last activity Oct 28, 2024

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Latest activity by Jeff Kramp

Jeff Kramp commented,

CommentHow to manage social messaging channels

So is the expected flow to search zendesk using zendesk credentails for a user with a matching external ID, if they do not exist, create one. Then switch to sunco credentials and then create the interaction? 

If so, that means we have to created 2 sets of credentials for partners (Zendesk and Sunco) or will the sunco creds work for zendesk APIs? 

 

Also, for an integrated system, why is this not happening on the backend especially since we are providing both the email and the name. 

View comment · Posted Oct 28, 2024 · Jeff Kramp

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Jeff Kramp commented,

Community comment Feedback - Ticketing system (Support)

I would like access to the Timed Ticket Deletion please Mary O'Neill

View comment · Posted Feb 22, 2024 · Jeff Kramp

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