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Shya Devi's Avatar

Shya Devi

Joined May 24, 2022

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Last activity Aug 16, 2022

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ACTIVITY OVERVIEW

Latest activity by Shya Devi

Shya Devi commented,

CommentHow to report on Talk and Text

Hello there, 

We're currently using "Abandoned in IVR" as a gauge of whether our IVR script is able to help customers self-serve and solve their questions instead of having to chat with an agent. 

Is there a way to see where in the IVR journey customers dropped off? So that we know where people are getting their questions answered? 

Thanks.
Jessica

View comment · Posted Aug 16, 2022 · Shya Devi

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