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Shya Devi
Joined May 24, 2022
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Last activity Aug 16, 2022
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Latest activity by Shya Devi
Shya Devi commented,
CommentHow to report on Talk and Text
Hello there,
We're currently using "Abandoned in IVR" as a gauge of whether our IVR script is able to help customers self-serve and solve their questions instead of having to chat with an agent.
Is there a way to see where in the IVR journey customers dropped off? So that we know where people are getting their questions answered?
Thanks.
Jessica
View comment · Posted Aug 16, 2022 · Shya Devi
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