Recent searches


No recent searches

Jean  Rossouw's Avatar

Jean Rossouw

Joined Oct 05, 2022

·

Last activity Feb 06, 2025

Following

0

Followers

0

Total activity

46

Votes

41

Subscriptions

4

ACTIVITY OVERVIEW

Latest activity by Jean Rossouw

Jean Rossouw commented,

Community comment Feedback - Ticketing system (Support)

Hi there Barry Neary I would just like to follow up on the release of option 2 here in your post:

 

2) Round robin: this option when enabled will not check who has the highest spare capacity but instead will use a round robin methodology, i.e. whoever has not been assigned a ticket in the longest time will be assigned the next ticket. It will respect the max capacity of an agent though (which is in line with what you described above). However, it will not implement the ability to define the max capacity of an agent in terms of number of tickets they can be assigned per hour or per day (as the Round Robin app does). This is a more complex change.

Is this still on course and if so, are we closer to getting an exact ET for this release?

View comment · Posted Jun 06, 2024 · Jean Rossouw

0

Followers

0

Votes

0

Comments