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Daniel Gnägi

Joined May 25, 2022

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Last activity Feb 13, 2025

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Latest activity by Daniel Gnägi

Daniel Gnägi commented,

Community comment Developer - Zendesk APIs

OK, thanks for your repoly and to verify my understanding

View comment · Posted Feb 13, 2025 · Daniel Gnägi

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Daniel Gnägi created a post,

Post Developer - Zendesk APIs

Based on my understanding of the Zendesk documentation on redacting ticket content, it is not possible to redact archived live chat channels. Additionally, it appears that the API does not allow un-archiving a ticket.

 

For privacy reasons, we need to redact certain content (attachments) from past conversations. Given these constraints, the only viable option to meet this requirement seems to be permanently deleting the ticket. Or am I overlooking an alternative solution when using the API?

Posted Feb 11, 2025 · Daniel Gnägi

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