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Nevo Pardess

Joined May 04, 2023

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Last activity Dec 27, 2024

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Nevo Pardess commented,

CommentRouting

Is there any way to ensure that a ticket is routed to an agent, but it won't open automatically on his screen?  (Without turning auto routing off) 

 

We have agents who are typing an answer on one Whatsapp for example, a new WhatsApp is routed to them, and it opens this new ticket. This might lead to mistakes. 

View comment · Posted Apr 02, 2024 · Nevo Pardess

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