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Lacey Simpson

Joined Oct 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Lacey Simpson

Lacey Simpson commented,

CommentBusiness rules

Hi Dave,

It looks like our trigger must have been updated and that selection was removed. I just added it back, thank you very much!

View comment · Posted Sep 22, 2021 · Lacey Simpson

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Lacey Simpson commented,

CommentBusiness rules

For our alert "Notify Assignee of comment update", the assignee is also alerted when they have added a new comment to a ticket. Is there a way to stop that from happening?

 

View comment · Posted Sep 21, 2021 · Lacey Simpson

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Lacey Simpson commented,

Community comment Discussion - Tips and best practices from the community

This is a really useful tool, but how do you make sure End Users do not see this in the email thread as well as agents?

View comment · Posted Sep 14, 2021 · Lacey Simpson

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