Lacey Simpson
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Last activity
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Activity overview
Latest activity by Lacey Simpson-
Lacey Simpson commented,
Hi Dave, It looks like our trigger must have been updated and that selection was removed. I just added it back, thank you very much!
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Lacey Simpson commented,
For our alert "Notify Assignee of comment update", the assignee is also alerted when they have added a new comment to a ticket. Is there a way to stop that from happening?
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Lacey Simpson commented,
This is a really useful tool, but how do you make sure End Users do not see this in the email thread as well as agents?