Jesse Downing

Hi Amisha,

It is helpful that there is a way to revert the behavior, but it is still an unnecessary (and inconsistent) inconvenience. A plaintext mode (or at least the ability to disable specific shortcuts) would be extremely helpful.

Thanks,

Jesse

Recently Zendesk was updated so that a dash and a space would automatically become a bullet point when writing responses in work orders. This is frustrating for users who do not desire this behavior (i.e. for keeping the format as plaintext-like as possible and/or easy and universal copy/paste) and is unable to be turned off. It is also inconsistent between Zendesk on the web and the mobile app. PLEASE either roll this back or add a per-account option to disable it completely.