Krista Zaloudek
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Total activity131
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Last activity
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Member since
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Activity overview
Latest activity by Krista Zaloudek-
Krista Zaloudek commented,
We'd also like to have the ability to have more views and the ability to rearrange views. It would be very helpful for admins to even be able to adjust the order and mix in personal views as well f...
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Krista Zaloudek created a post,
Improve Closed Status Automation and Extend Ticket Closing Beyond 28 Days
Our support teams would appreciate having a longer, customizable open timeframe on Solved tickets before they are Closed to allow for easier changes for monthly reporting. As a business, we would w...
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Krista Zaloudek commented,
We'd really love it if the tags that are placed on our team members would also be visible from this page. This was some functionality from the prior Team Members page that was very helpful!
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Krista Zaloudek created a post,
Explore Reporting - Remove Deleted Chat Tickets Reporting
Currently, any and all chats are included in the chat analytics. When deleted, Chat tickets remain in both the Chat Analytics as well as the Explore Chat dashboard. ***This has been cross-posted in...
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Krista Zaloudek created a post,
Chat Analytics - Remove Deleted Chat Tickets from Reporting
Currently, any and all chats are included in the chat analytics. When deleted, Chat tickets remain in both the Chat Analytics as well as the Explore Chat dashboard. We have attempted to permanently...
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Krista Zaloudek created a post,
Web Widget Improvement - Easier passing of updated customer information onto the end user record
**Situation:** (TL:DR) On embedded web widgets, updated customer information doesn't easily pass into existing Zendesk user records. By default, customer information does not easily flow from a web...
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Krista Zaloudek created a post,
Give Admins the Ability to Log Out Agents from Agent Workspace and Chat
Currently, if you have a support agent who is viewing a ticket in Agent Workspace and leaves for the day without closing out of any ticket tabs, they are left viewing the ticket. (Additionally, if ...
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Krista Zaloudek created a post,
Guide: Article Comment and Verified History
Currently with Guide content, once an article is published, any workflow comments that were present on an article are removed. While the article history is still present, the comments are not. Also...
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Krista Zaloudek commented,
This impacts our teams as well. The potential workaround of an email notification to the newly assigned chat agent for an incoming chat would not be the best customer experience as this would add t...
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Krista Zaloudek commented,
Having a simple and native export to CSV feature for Guide articles would be a huge help! We have security limitations and are not able to use external app providers. As mentioned before, the field...