Krista Zaloudek
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Total activity71
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Last activity
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Member since
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Activity overview
Latest activity by Krista Zaloudek-
Krista Zaloudek commented,
+1 on this request. Additionally, if there would be any way to add functionality to have any Explore reporting on Help Center articles with embedded videos or other embedded media as well. Our busi...
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Krista Zaloudek commented,
+1 from our teams on the ability to both customize the dashboard as well as mark updates as read and let the agent remove them. For customizing the dashboard, it would be awesome to see the followi...
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Krista Zaloudek commented,
+1 on this for our company as well. It would be ideal for the entire thread to be forwarded and for the support agent to select multiple portions of an email chain that could be forwarded all at on...
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Krista Zaloudek created a post,
Enabling Chat Visitor Path in Agent Workspace if a Different Page Source is Used
Situation: As a business, we will be embedding our Web Widgets in our in house applications. Within these applications, we will be using the search for help center articles and serving them inside ...
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Krista Zaloudek created a post,
Optional Setting for Return versus Submit and Tooltips to Help End Users in Chat
Situation: We have both Support/Chat Agents and End Users who are used to being able to send multiline requests or paragraphs by using the return button. We would appreciate a way to have an option...
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Krista Zaloudek commented,
There is a note containing an article with a broken link. I'd love to read the article to learn more as we have a multibrand instance and hope to have separate chat agents for each. Note: Currently...
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Krista Zaloudek created a post,
Delete Redacted Attachments Instead of Returning Blank Documents to Requestors
Currently, with the Secure Download setting enabled, end users who are not signed in and have sent in an email are unable to see screenshots or attachments sent by Support Agents. When an end user ...
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Krista Zaloudek commented,
In our business, we have end user internal customers that are part of different revenue generating and requesting teams. We need to be able to easily search these records, report on them, as well a...
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Krista Zaloudek created a post,
Restricting Access to External ID Field to Administrators
AnsweredThe issue: External IDs are visible to all support agents in ZenDesk. We do need to update some end users that have changed information on a monthly basis should there be an office change, team cha...
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Krista Zaloudek created a post,
Add Searchable Columns in Deleted Ticket View
Currently the Deleted ticket view only has the columns ID, Subject, Date Deleted, and the Deleted By columns. In other views, we are able to add in additional columns such as Requestor, Group, and...