Krista Zaloudek
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Total activity694
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Last activity
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Activity overview
Latest activity by Krista Zaloudek-
Krista Zaloudek created a post,
Add Linking of Articles to Events for Webhooks/API
We would appreciate the opportunity to add the linking of help articles to tickets as events that could be actioned on for web hooks or API. While this is currently reportable in Explore, it is not...
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Krista Zaloudek commented,
This article mentioned backfill of encryption of data in a future release. Is there any update/tentative date on this? Also, any tentative date on a GA release? Thanks!
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Krista Zaloudek commented,
We are very interested in this feature as well as our instance is multibrand. Having the ability to link through Explore to the drilled in comment on the article, the article itself, and any drafts...
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Krista Zaloudek created a post,
Expanded Web Channel Reporting: web form, web widget, other separation
Within Explore reporting, the web channel category is very broad. Web includes web form, web widget, and follow up tickets among others. We'd like to have a way to segment the web channel and repor...
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Krista Zaloudek commented,
Following up on this. It looks like the product team had last updated in 2022. Not sure if this had made the roadmap for 2023? Like many others, we are able to use the satisfaction reasons within t...
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Krista Zaloudek created a post,
Ability to arrange chat trigger order
AnsweredCurrently within the chat triggers, we are unable to reorder them within the chat settings trigger page. There are no sections for group chat triggers as there is within the Support trigger setting...
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Krista Zaloudek created a post,
Guide Template Articles in UI - Similar Functionality of Knowledge Template Articles
Currently, there is not an ability to create templated Guide help articles within the Guide Admin similar to the Knowledge / Knowledge Capture App. We'd request the ability to have template article...
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Krista Zaloudek created a post,
Additional Warning Message for Agents for Linked Articles Requiring End User Sign In
We would appreciate an expansion of the warning messages for Zendesk Support Agents in sending Guide article links. Currently, the warning messages are only for Agent and Admin only content being s...
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Krista Zaloudek commented,
We'd appreciate the ability to have draft mode as well within internal notes.
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Krista Zaloudek created a post,
End User/Viewer Identity Activity Reportability
We would request the native ability to report on specific end user identity of specific articles viewed in the Zendesk external help centers. Use Case: Having native ability to see the specific end...