Krista Zaloudek
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Total activity169
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes68
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Activity overview
Latest activity by Krista Zaloudek-
Krista Zaloudek created a post,
Defaulting Zendesk Apps to Closed Position within Agent Workspace
We strive to enhance our Agent Workspace with additional functionality from Zendesk built apps. These apps are defaulted to the open position such that for an agent, they need to scroll through sev...
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Krista Zaloudek created a post,
Setting for Admin to Control Notification Settings about Missed Chats
Currently, email notifications for Offline Chat messages are sent to all chat licensed agents. The setting to turn off these notifications is at the individual licensee level (and within their prof...
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Krista Zaloudek created a post,
Adding EndPoint for Breadcrumbs and First Paragraph for Web Widget Visibility
Currently, Guide help articles served within the Zendesk Web Widget only have the visibility of the article title. Within the Zendesk external Help Center, end users who search for articles are abl...
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Krista Zaloudek created a post,
Add Text Color and CSS to Knowledge app
We are grateful for the ability to change the text color within our help articles in Guide as well as apply some basic custom CSS to them. Unfortunately, for our Support Agents who view these same ...
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Krista Zaloudek commented,
This is a HUGE pain point for us as well! We'd really love to be able to differentiate and share images through email while maintaining security.
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Krista Zaloudek commented,
This would be extremely helpful! +1 for the Out of Office app settings to be respected by this enhancement as well!
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Krista Zaloudek commented,
We'd really appreciate the ability to see an audit log with the changes as well. If the functionality could be something similar to the versioning of triggers in Support, this would be amazing! (So...
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Krista Zaloudek created a post,
Add tag onto Support ticket if Create Article action taken
The create article request (as used by an agent from a support ticket to request a new help article) is a great new feature. With that said, it would be great if this action is taken, that Zendesk ...
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Krista Zaloudek commented,
+1 our use case is the sharing of release notes with our teammates. Being able to schedule multiple publishing and unpublishing actions (such as promotion) on an already published article would be ...
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Krista Zaloudek commented,
We'd also like to have the ability to have more views and the ability to rearrange views. It would be very helpful for admins to even be able to adjust the order and mix in personal views as well f...