Krista Zaloudek
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Total activity102
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes39
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Subscriptions32
Activity overview
Latest activity by Krista Zaloudek-
Krista Zaloudek commented,
This impacts our teams as well. The potential workaround of an email notification to the newly assigned chat agent for an incoming chat would not be the best customer experience as this would add t...
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Krista Zaloudek commented,
Having a simple and native export to CSV feature for Guide articles would be a huge help! We have security limitations and are not able to use external app providers. As mentioned before, the field...
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Krista Zaloudek created a post,
Add trigger condition for follower added
We would like to build triggers and automations around the condition follower added. Situation: Currently, we have situations such that our team adds different internal agents as followers on ticke...
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Krista Zaloudek created a post,
Guide: Specify review date for publishing and verification
Situation: Currently, we are not able to specify verification dates for guide articles. We can only specify periods of time (2 weeks, 6 months, etc). We'd like to be able to see the dates that the ...
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Krista Zaloudek created a post,
Guide: Article verification separate verifier or group from article owner
Request: Add a field for reviewer that can be separated from Article Owner. It would be great if this reviewer field could also be a group. Please upvote if you would like this improvement as well!...
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Krista Zaloudek created a post,
Auto caching in Chat - Offline forms to display in currently open chat windows if no agents available
AnsweredSituation: Currently, when agents go off line (becomes invisible) and both the prechat form and offline form are enabled during operating hours and the end user (customer) is still online with the ...
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Krista Zaloudek commented,
Scott Allison We are really excited to hear more about the capabilities that you are developing as our organization additionally has several reassignment workflows within our internal teams each wi...
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Krista Zaloudek created a post,
Customize the Web Widget Minimize Button
We would like the ability to customize the web widget's minimize button to either a - or an X. Business Impact: Currently on mobile, the minimize button is small within the traditional web widget ...
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Krista Zaloudek commented,
+1 We would LOVE to have this functionality. Our organization has content available to certain populations as well as only certain US states within those populations. It seems that one cannot apply...
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Krista Zaloudek commented,
We are thrilled that a solution is being put into place for ZenDesk licensed agents to be able to submit tickets with SLAs! Is there any update for when this feature will be implemented? Our use ca...