Krista Zaloudek
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Total activity308
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Last activity
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Member since
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Votes135
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Activity overview
Latest activity by Krista Zaloudek-
Krista Zaloudek created a post,
Ability to arrange chat trigger order
AnsweredCurrently within the chat triggers, we are unable to reorder them within the chat settings trigger page. There are no sections for group chat triggers as there is within the Support trigger setting...
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Krista Zaloudek created a post,
Guide Template Articles in UI - Similar Functionality of Knowledge Template Articles
Currently, there is not an ability to create templated Guide help articles within the Guide Admin similar to the Knowledge / Knowledge Capture App. We'd request the ability to have template article...
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Krista Zaloudek created a post,
Additional Warning Message for Agents for Linked Articles Requiring End User Sign In
We would appreciate an expansion of the warning messages for Zendesk Support Agents in sending Guide article links. Currently, the warning messages are only for Agent and Admin only content being s...
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Krista Zaloudek commented,
We'd appreciate the ability to have draft mode as well within internal notes.
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Krista Zaloudek created a post,
End User/Viewer Identity Activity Reportability
We would request the native ability to report on specific end user identity of specific articles viewed in the Zendesk external help centers. Use Case: Having native ability to see the specific end...
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Krista Zaloudek created a post,
Enhancement Request - Allow editing of CSAT Ratings Page UI
While we can edit the CSAT ratings automation, we are unable to edit the actual CSAT ratings page beyond selecting some different answers. We request the ability to natively/administratively adjust...
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Krista Zaloudek created a post,
Enhancement Request - Provide Error Message for Required Conditional Fields on Agent Submitted Tickets in Web Widget
We support both internal and external customers in a multibrand instance. Some of our Zendesk licensees may use the web widget of other applications currently supported in our Zendesk instance to s...
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Krista Zaloudek created a post,
Add article voting capability to help articles served in the web widget and Knowledge app
Please add the ability for voting on help center articles served within the Zendesk web widget and the Knowledge app of the Agent Workspace. Business impact: We want to get feedback from our custom...
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Krista Zaloudek created a post,
Allow Zendesk pop up modal windows to be movable by agents/admin (adding user and others)
Currently, Zendesk pop up modal window for adding users and other items appear in the center of the screen in a fixed position in the center of the screen. Agents are unable to move these windows t...
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Krista Zaloudek commented,
Alina Wright Always happy to help. Feel free to reach out via email to connect!