Joanna Appamondo
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Total activity14
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Last activity
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Activity overview
Latest activity by Joanna Appamondo-
Joanna Appamondo commented,
Fergus McCandless Are you creating this as a metric? I have created it as an attribute without getting any errors DATE_DIFF(NOW(),[Ticket created - Timestamp],"nb_of_hours")
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Joanna Appamondo created a post,
Web Widget Code Error 'Zendesk Web SDK: Error: Init: Visitor has been banned'
AnsweredI'm getting the following error 'Zendesk Web SDK: Error: Init: Visitor has been banned' when trying to add the Web Widget (Classic) to an external website. Has anyone experienced this issue before...
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Joanna Appamondo created a post,
Getting the average resolution time from a custom attribute
I have a requirement where I need to create a report that will show me the average time to resolve 90% of incident tickets after a checkbox has been checked. The event timeline would read = ticket...
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Joanna Appamondo commented,
Derrek Jennings to get the timestamp when the ticket field was updated you would have to create a custom attribute using a formula similar to this, created in the Ticket Updates dataset: IF ([Chang...
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Joanna Appamondo created a post,
DATE_DIFF() Between 2 Custom Attributes
I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timestamp attributes. I have been advised by a Zendesk Support agent that it is no...