Mauricio de Assis

Hi Zendesk team, I understand Zendesk is no longer retaining colors on copying & pasting text due to some issues experienced by other clients, but for our client that feature is fundamental, and can be really helpful, as they do have a lot of "MS Word Templates" they use for employee communications (from Zendesk tickets). It would be interesting if Zendesk put back that feature again, as optional (maybe a parameter, or a shortcut while pasting) .. doing that, it's up to us decide to use it or not. The lack of feature is causing rework to our agents, as they do need to put the colors/formats directly in Zendesk after paste. thanks.