Megan Machado
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Last activity
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Activity overview
Latest activity by Megan Machado-
Megan Machado commented,
If I sort this metric by Group - will I be losing data once an agent is offboarded and deactivated? Similar to how the number of public comments will change if you deactivate agents that are no lon...
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Megan Machado commented,
I'm trying to get a definitive SLA% achieved daily, but the support dash uses DCount of SLA tickets in the calculation so I often find our SLA% change after the fact. Does anyone else have this pro...