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Jade Kupa's Avatar

Jade Kupa

Joined May 12, 2022

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Last activity May 12, 2022

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Latest activity by Jade Kupa

Jade Kupa commented,

CommentUsing legacy AI agent functionality

This is great, I am having difficulty however with the Conversations. Currently, they are flowing through to the Open ticket trays, and can not be replied to in there, I have admin access and we do not use the conversations like a Live Chat, we want it to come through as a ticket to answer. 

Can Messaging with flow builder web widget only be used if you transfer to a live agent? Not a normal ticket with a High SLA that will be answered in priority if the articles can not be solved? 

View comment · Posted May 12, 2022 · Jade Kupa

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