Zaid

Hello Zendesk Support,

We are facing an issue with our website that is hosted on Zendesk (support.numxl.com), when trying to crawl (or audit) it using SERanking SEO Software.

The crawl is always stopped immediately and prompts the status error 403! Here's the exact message:
"We were unable to gain access to the site. Status: 403"

We investigated the issue from SERanking's side, and they told us that we need to whitelist their IP addresses on the Cloudflare firewall settings (Zendesk account).

 

Here are the IPs (as sent from SERanking):

Useragent:
1. SE Ranking Gentle bot - Website audit

2. Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.99 Safari/537.36 Seranking Audit - On-page SEO checker

Up-to-date IPs:

Website Audit
88.198.63.108
144.76.138.167
195.201.111.103
195.201.111.104
94.130.21.184
46.4.10.233
138.201.17.213
116.202.175.208

On-page SEO checker
195.201.111.103

Page changes monitoring
138.201.17.213

 

What are our next steps here? how to solve this issue?