Alek J Reed
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Total activity53
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Last activity
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Activity overview
Latest activity by Alek J Reed-
Alek J Reed commented,
Hi Amisha Sharma! Thank you for soliciting feedback on this. One of our largest businesses came forward and advised that the clearing of comment when switching from internal note to public reply is...
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Alek J Reed commented,
Hi there. Checking in on this. Its been an additional 4 months, so we were wondering what the status of this is.
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Alek J Reed commented,
Agreed on this. Tags are a fantastic way to track the topics and trends of tickets. If we had the ability to report upon when a tag was added, we could take this to the next level. Use case examp...
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Alek J Reed commented,
I second this! Ideally an export would include conditions and actions as well. We have many triggers (500+) and it is cumbersome to manage these without the ability to easily export. Yes, the API ...
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Alek J Reed created a post,
Allow Admin to Select Behavior of Solved Tickets When Offboarding an Agent
Current state: The assignment of the tickets to an agent includes their group and the agent combined. When an agent is demoted to end-user, tickets with a status less than solved would go back to t...
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Alek J Reed commented,
For our business, tickets created via web forms are very different than tickets created by an agent within the support interface. We understand we can pull a metric for these tickets in Explore, bu...
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Alek J Reed created a post,
Designation for Agent Created Tickets for Channel
When an agent creates a new ticket within the Support agent interface (created by an agent hovering over the +Add tab and selecting ticket) it is documented as Ticket Channel: Web Form. We can use...
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Alek J Reed commented,
Hello! Looking for a solution to this as well. We need to create a very large article with multiple levels of content within the single article. While advanced HTML works well in Guide directly, i...