Alek J Reed
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Total activity46
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Last activity
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Activity overview
Latest activity by Alek J Reed-
Alek J Reed commented,
Hi there. Checking in on this. Its been an additional 4 months, so we were wondering what the status of this is.
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Alek J Reed commented,
Agreed on this. Tags are a fantastic way to track the topics and trends of tickets. If we had the ability to report upon when a tag was added, we could take this to the next level. Use case examp...
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Alek J Reed commented,
I second this! Ideally an export would include conditions and actions as well. We have many triggers (500+) and it is cumbersome to manage these without the ability to easily export. Yes, the API ...
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Alek J Reed created a post,
Allow Admin to Select Behavior of Solved Tickets When Offboarding an Agent
Current state: The assignment of the tickets to an agent includes their group and the agent combined. When an agent is demoted to end-user, tickets with a status less than solved would go back to t...
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Alek J Reed commented,
For our business, tickets created via web forms are very different than tickets created by an agent within the support interface. We understand we can pull a metric for these tickets in Explore, bu...
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Alek J Reed created a post,
Designation for Agent Created Tickets for Channel
When an agent creates a new ticket within the Support agent interface (created by an agent hovering over the +Add tab and selecting ticket) it is documented as Ticket Channel: Web Form. We can use...
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Alek J Reed commented,
Hello! Looking for a solution to this as well. We need to create a very large article with multiple levels of content within the single article. While advanced HTML works well in Guide directly, i...