
Dave Rooney (Transfer Agent)
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Last activity
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Activity overview
Latest activity by Dave Rooney (Transfer Agent)-
Dave Rooney (Transfer Agent) commented,
This is interesting. This is the first change in the new Agent Workspace that I've seen that seems like it might have an improvement to offer, although it conflicts with a lot of existing workflows...
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Dave Rooney (Transfer Agent) commented,
I'm going to guess that this is not currently possible due to Zendesk doubling down on a bad database decision. They seem to be doing everything they can to avoid indexing on Subject fields. That's...
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Dave Rooney (Transfer Agent) commented,
This is a workaround to the actual fix: having the most recent tickets at the top, as well as the composer. It is insane to me that Zendesk is being so stubborn about something so obviously incorrect.