Dave Rooney (Transfer Agent)

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace: Keep content from internal note if changing to public reply

This is interesting. This is the first change in the new Agent Workspace that I've seen that seems like it might have an improvement to offer, although it conflicts with a lot of existing workflows...

• View comment
• Dave Rooney (Transfer Agent)
• Created February 02, 2023 21:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. views should include the condition "subject"

I'm going to guess that this is not currently possible due to Zendesk doubling down on a bad database decision. They seem to be doing everything they can to avoid indexing on Subject fields. That's...

• View comment
• Dave Rooney (Transfer Agent)
• Created February 02, 2023 18:32
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of "Open at the top of the latest message" in Agent Workspace

This is a workaround to the actual fix: having the most recent tickets at the top, as well as the composer. It is insane to me that Zendesk is being so stubborn about something so obviously incorrect.

• View comment
• Dave Rooney (Transfer Agent)
• Created February 02, 2023 18:16
• 3 votes