Ryan
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Last activity
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Activity overview
Latest activity by Ryan-
Ryan commented,
Thank you Andrei and Shayan!
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Ryan commented,
Currently, Zendesk has an automated "Most used" section.Our team would like to have an option to edit this section or create our own list (for each agent). Regarding the emoji option - I'm not su...
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Ryan commented,
Thank you, Andrei!Unfortunately, we require a more detailed solution. Emojis are an interesting option, however, it will be more convenient to have a specific list of the macro of choice.
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Ryan created a post,
Create a personalised "Most used" or "Favourite" macro section
For now there is a "Most used" section in macro selection window. However it is automatic and not always accurate. Also, sometimes you need not the most used macro, but the macro that is hard for ...