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Kevin Zhou
Joined Mar 23, 2023
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Last activity Mar 27, 2023
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Latest activity by Kevin Zhou
Kevin Zhou commented,
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Kevin Zhou created a post,
Hello,
When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with a dash after the 6th character, enclosed by brackets is appended to the end of the email in the requester's inbox. It doesn't appear in my Zendesk support ticket, only in the end user's email.
This text doesn't appear in Channels > Email, HTML template, but is inserted after the {{content}}
View in requester's Gmail inbox:
View of the email, with cursor highlighting:
Posted Mar 23, 2023 · Kevin Zhou
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