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Kevin Zhou's Avatar

Kevin Zhou

Joined Mar 23, 2023

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Last activity Mar 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Kevin Zhou

Kevin Zhou commented,

Community comment Q&A - Tickets and email

Thank you!

View comment · Posted Mar 27, 2023 · Kevin Zhou

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Kevin Zhou created a post,

Post Q&A - Tickets and email

Hello,

When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with a dash after the 6th character, enclosed by brackets is appended to the end of the email in the requester's inbox. It doesn't appear in my Zendesk support ticket, only in the end user's email.

This text doesn't appear in Channels > Email, HTML template, but is inserted after the  {{content}}

tag, before the close of the tag, within its own tag. What is the purpose of this text?

View in requester's Gmail inbox:

View of the email, with cursor highlighting:

Posted Mar 23, 2023 · Kevin Zhou

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