Stephen Gallagher
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Last activity
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Activity overview
Latest activity by Stephen Gallagher-
Stephen Gallagher commented,
CJ Johnson Do you think you managed to get close with any of your efforts? And would you be willing to share them? Big plus one from me too - very interested in getting something in place and I'm s...
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Stephen Gallagher commented,
Excellent, Dane - thank you! It's worth noting (for anyone with the same issue) that this worked (for me) only after I used D_COUNT. The steps at the top of the article refer to COUNT.
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Stephen Gallagher commented,
Francois Spinnael not yet :( I'm wondering could someone on the Zendesk team give us a steer? Taylor Bowser @... Chandra Robrock Dane
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Stephen Gallagher commented,
I believe deleted tickets lose their Ticket IDs, which could be the reason for the difference described above: https://support.zendesk.com/hc/en-us/articles/4408827553690-Why-are-there-ticket-IDs-m...
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Stephen Gallagher commented,
Thanks Francois Spinnael!Correct - using the Metric filter can show me those tickets that have been assigned to a given group more than once. For my use case, I'm trying to do what you have describ...
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Stephen Gallagher commented,
Ended up trying the following: IF ([Changes - Field name] = "group_id" AND[Changes - Previous value] != "999xxx"AND[Changes - New value] = "999xxx") THEN[Update ID]ENDIF I'm not sure how to control...
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Stephen Gallagher commented,
Taylor Bowser Was a solution ever provided for Dustin's issue at the beginning of this thread? I'm trying to solve the same problem.