Stephen Gallagher
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Recent activity by Stephen Gallagher-
CJ Johnson Do you think you managed to get close with any of your efforts? And would you be willing to share them? Big plus one from me too - very interested in getting something in place and I'm s...
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Excellent, Dane - thank you! It's worth noting (for anyone with the same issue) that this worked (for me) only after I used D_COUNT. The steps at the top of the article refer to COUNT.
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Francois Spinnael not yet :( I'm wondering could someone on the Zendesk team give us a steer? Taylor Bowser @... Chandra Robrock Dane
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I believe deleted tickets lose their Ticket IDs, which could be the reason for the difference described above: https://support.zendesk.com/hc/en-us/articles/4408827553690-Why-are-there-ticket-IDs-m...
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Thanks Francois Spinnael!Correct - using the Metric filter can show me those tickets that have been assigned to a given group more than once. For my use case, I'm trying to do what you have describ...
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Ended up trying the following: IF ([Changes - Field name] = "group_id" AND[Changes - Previous value] != "999xxx"AND[Changes - New value] = "999xxx") THEN[Update ID]ENDIF I'm not sure how to control...
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Taylor Bowser Was a solution ever provided for Dustin's issue at the beginning of this thread? I'm trying to solve the same problem.