Corey Wahler

I'm curious what options I have for the following issue:

We have a user that is emailing into our system using two email addresses in the TO: field

• Support@
• Billing@

We need these tickets to go into our billing queue but they're getting placed into our support queue instead. Is there anything I can do within Zendesk to make sure these emails are placed in the billing queue?

From what I can tell if billing@ is listed first it ends up in that queue but if Support@ is listed first it gets directed to that queue.