Niina Tuominen
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Recent activity by Niina Tuominen-
Thanks Zha, that is how I have done the process now, it is just that agents need to remember to use this macro with these incoming calls and change the comment type to internal.
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I have a scheduled pdf. dashboard which is sent to customer once a month and includes details about all the tickets row by row they have been sending us during the past month. If there is more tick...
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I would need to configure ticket comment field as internal/private as default to specific brand. I guess this is not possible with trigger or any other way? The use case here is that calls coming i...
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I guess reminder would be enough, but it would be more clear if the trigger would not allow to change the status of the ticket until the subject line is updated from the default one.