Niina Tuominen
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Recent activity by Niina Tuominen-
To create trigger which would force the agent to edit the subject line more descriptive?
Incoming calls create automated subject which tells nothing of the issue. This can be edited yes, but can I would need to create trigger which would force the agent to edit the subject line more de...
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Call back options after hours
AnsweredHi, We would like to offer our customers good customer experience by offering them call back option if they happen to call us after hours. They would be called back during next business hours.