Mitchell Lewsey
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Total activity17
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Last activity
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Activity overview
Latest activity by Mitchell Lewsey-
Mitchell Lewsey commented,
Brett Bowser credit goes to Gavin and your tier 3 who helped!
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Mitchell Lewsey commented,
Amy Spagnolo Hey Amy, I just thought I'd share a solution. You can use the following: FISCAL_YEAR(_date,_start_month) or FISCAL_QUARTER(_date,_start_month) to create custom attributes e.g. FISCAL...
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Mitchell Lewsey created a post,
[Explore] Enter Financial Quarters or Years
AnsweredHas anyone figured out a way to enter custom date groups/ranges? I'm looking to create some reports but with the financial year and quarter being used on the X axis but struggling. I've tried creat...
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Mitchell Lewsey commented,
I have a setup where tags will be added and removed multiple times on the same ticket, and I want to report on the total number of times these tags have been applied to a ticket. As they can be add...
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Mitchell Lewsey commented,
I've checked the recipes link and I can't quite see or figure out how to do what I need. I want to know the amount of time spent with the current assignee. I'd guess the formula would be something ...
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Mitchell Lewsey commented,
Hi Daniel, That's super, thank you very much.
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Mitchell Lewsey commented,
Hi Ahmed, Thank you for response. I also raised a query with the Zendesk support team and they've confirmed it is not possible which I found quite surprising. Thank you for the Excel and API sugg...
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Mitchell Lewsey created a post,
[Explore] How to report on which agent breached FRT SLA
AnsweredHi, Our organisation has a need to report on the first reply time SLA and which agent and/or group breached these SLAs. So I've tried a query with assignee name, group and ticket ID filtered to onl...
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Mitchell Lewsey commented,
@... Please can you share the answers to @...'s and @...'s issues? Thanks.