Mitchell Lewsey
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Recent activity by Mitchell Lewsey-
[Explore] Enter Financial Quarters or Years
AnsweredHas anyone figured out a way to enter custom date groups/ranges? I'm looking to create some reports but with the financial year and quarter being used on the X axis but struggling. I've tried creat...
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[Explore] How to report on which agent breached FRT SLA
AnsweredHi, Our organisation has a need to report on the first reply time SLA and which agent and/or group breached these SLAs. So I've tried a query with assignee name, group and ticket ID filtered to onl...