Tom Leeson
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Total activity17
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Last activity
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Member since
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Following0 users
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Votes4
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Activity overview
Latest activity by Tom Leeson-
Tom Leeson created a post,
How to merge Multiple Existing Help centers into 1 Zendesk Multibrand account
We have a wonderful fantastic but old version of Zendesk here:https://algofuturestrader.zendesk.com This is an awesome help desk and we use Chat and Talk and the help desk is a life saver for all...
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Tom Leeson commented,
its total tosh agreed! way too complex takes flaming ages and then they answer hours later sometimes and hit you with a canned answered . oh you are not online - will close ticket... TBH the chat ...
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Tom Leeson created a post,
Zendesk billing support is the worst 1/10
Getting in contact with billing directly is impossibleOrdering - 1/10The in app upgrade system is poor and lets you order the wrong period without warning and confirming...Service - 1/10 you can...
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Tom Leeson created a post,
Zendesk Finance billing callcenter in manila will not assist an order process mistake
I thought we were forced to upgrade to get talk and voice - as it didnt work before in the essentials we selected a monthly upgrade but we make a mistake going back and forth reading and comparin...
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Tom Leeson commented,
the finance team - uses Spin on the truth to avoid assisting us Instead of saying i hear you made had difficulties with teh ordering process and got the wrong plan - they say - we hear you want...
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Tom Leeson commented,
The finance are based in the Phillipines Manila and do not understand the converstaion and problem they have refused to help! we were forced to upgrade to get talk and voice we selected a month...
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Tom Leeson commented,
I need to talk to a human and cannot find one.I have been charged for annual instead of monthly during an upgrade I did a chat to sales via chat who said finance will email... still waiting..the l...