Jack Appamondo
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Last activity
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Activity overview
Latest activity by Jack Appamondo-
Jack Appamondo commented,
Can you post an example of your JSON payload?
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Jack Appamondo commented,
The only way to differentiate between system fields and custom fields is to look at the “type” property, once you have seen the type of all the default system fields you can make a note of them and...
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Jack Appamondo commented,
Ideally you would have some sort of function that can run either on a schedule (cron job) if your database will be updated with new values you want to appear regularly or a function that is trigger...
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Jack Appamondo commented,
Ah ok! I believe the problem is that you are not including the "trigger" parameter that the request requires, try this: { "trigger":{ "title":"Test trigger", "active":true, "conditions":{ "al...
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Jack Appamondo commented,
My mistake, I think maybe it’s because your conditions do not have any operators? Please see this docs page for examples on creating or updating triggers https://developer.zendesk.com/documentation...
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Jack Appamondo commented,
You need to also specify any conditions, you correctly have “all” conditions, I think maybe an empty array for “any” would fix this.
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Jack Appamondo commented,
Trying to enable CSAT on a fresh trial account results in "Failed to update satisfaction settings" when trying to save changes - is this expected behaviour?
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Jack Appamondo commented,
You can use the search API to find all tickets by status
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Jack Appamondo commented,
You are creating a user and expecting it to show up in user fields? I am confused, you should POST a user field to the user_fields endpoint and then it will show up when you send a GET request to t...
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Jack Appamondo commented,
What programming language are you using? The request being cancelled is something on your end, if it was the API then you would get a response with an error instead of your request being cancelled ...